Today, more companies are adopting a matrix structure that rewards collaborators over “lone wolves.” In matrix organizations, employees often have complex reporting relationships rather than a single boss. Responsibilities need to be coordinated across departments or teams, rather than in a solely vertical arrangement. Historically, team member relationships may have resembled a simple grid, but today matrix structures can be more complex, looking more like a network.
Unfortunately, most matrix organizations suffer from uncertainty over who is in charge because there are multiple stakeholders, and employees often have dual reporting relationships. There can be conflicting interests and not enough action.